Delete your Baku account

Last updated: 8 October 2026

You do not need to reinstall Baku to request account deletion.

Baku is developed and operated by Dekan Studio — an independent developer. Use the account-deletion option in Baku or contact Baku support using the steps below.

Before you request deletion

Deletion is permanent. Once your request is accepted, account access is disabled and erasure starts. There is no cancellation window or recovery. Registering again creates a new account and does not restore your previous content or purchases.

Cancel store subscriptions separately. Account deletion does not stop subscription billing. Manage subscriptions through Google Play or follow Apple’s subscription cancellation instructions. Your Google or Apple account is not deleted.

Delete your account in the app

While signed in to your registered account, open Settings → Account information → Delete account. Read the warning and confirm only when you are ready to permanently delete your account. Once accepted, the request disables access and starts erasure; processing takes time to finish.

Request deletion by email

1. Email Baku support. Use the subject “Baku account deletion request”. Include your Baku account email and sign-in method, such as Google or Apple.
2. Verify account ownership. Support must confirm that you own the account through a trusted verification process before submitting the deletion request. Knowing an email address is not sufficient.
3. Allow processing to finish. An accepted request disables access and starts deletion; it does not mean all data has already been erased. When an account email address is available, Baku queues a confirmation email after erasure in its active systems completes. Email delivery may take additional time or fail; contact support if you need to check progress. This confirmation does not confirm deletion of all backups or provider-held records.

If you use Sign in with Apple and Hide My Email, identify the relay address associated with Baku if you know it. If you cannot access your account email or are unsure which address is linked, explain this to support. An external request can proceed only after account ownership has been verified.

Never send passwords, sign-in codes, access tokens or information about your child. Support does not need your Google or Apple password.

Guest mode

Guests cannot create child profiles or personal stories. Guest mode still stores an account identifier, session information, preferences and listening progress. The account-deletion instructions above apply to registered accounts. For questions or requests concerning guest data, contact baku-support@dekanstudio.com. Do not send session tokens or sign-in codes.

What is deleted

We erase the following personal data from Baku’s active systems, subject to the limited retention described below: child profiles, private stories and revisions, narration and images, playback history, favorites, personal feedback and notifications, account-linked app installation records (including push tokens, notification preferences and reminder settings), sign-in identities and sessions, usage records and related personal processing data.

Information previously processed by service providers is subject to the retention periods and deletion mechanisms applicable to those services. Completion of Baku’s account-deletion process does not confirm that every provider-held copy has been deleted.

What happens at other services

Baku deletes the personal media it manages on Cloudflare R2. When your account-deletion request is accepted, Baku will automatically send deletion requests to Qonversion, OpenAI, ElevenLabs and Brevo for your associated personal data processed by those services. Sending a request does not mean the provider has completed deletion. The handling of data at each service is described below:

• Qonversion: Baku removes its own account-linked purchase records and will automatically request deletion of your associated Qonversion customer data. Store subscriptions must still be cancelled separately.
• OpenAI: Baku removes its own prompts and generated content and will automatically request deletion of saved responses associated with your account. New text-generation requests ask OpenAI not to save responses for later retrieval. Provider security and abuse-monitoring records remain subject to OpenAI’s applicable retention rules.
• Microsoft Azure: Baku removes its own narration files. Microsoft states that real-time text-to-speech does not retain input text or generated audio; other Azure processing modes and records have separate retention controls.
• ElevenLabs: Baku removes its own narration files and will automatically request deletion of narration history associated with your account that is retained by ElevenLabs.
• Brevo: Baku will automatically request deletion of your associated recipient information, email logs and stored previews. A deletion-confirmation email may create new delivery records after account erasure; these remain subject to the applicable retention and deletion rules.

Read the provider-specific explanation in the Privacy Policy for available deletion mechanisms and official references. Contact Baku support about privacy requests involving these services; you do not need to send us passwords, tokens or your child’s story content.

What may remain

Shared stories and genuinely aggregate statistics remain. Minimal purchase fingerprints, without an account link or the original transaction value, are retained to prevent reuse of old purchases. Deletion records, protected backups and limited security records follow their applicable retention rules. Copies already downloaded to an offline device cannot be erased remotely.

Processing and retention

We complete erasure of personal account data from Baku’s active systems within 30 days after your deletion request is accepted. Account access is disabled and erasure starts on acceptance; there is no waiting period before work begins. For email requests, account ownership must be verified before acceptance. Contact support for progress or questions about retained information. Completion in Baku’s active systems does not mean all backups or provider-held records have disappeared at the same time; the exceptions below still apply.

Protected backups

Each backup copy is retained for no more than 90 days from its creation. Backups are isolated from ordinary use, and deletion is reapplied before any restored data is used.

Deletion records

We keep a record that your account was deleted for up to 120 days after deletion is complete. This helps us prevent your data from being accidentally restored. Your account cannot be recovered. If deletion is still in progress, we keep the request until it is complete.

Support, email delivery, diagnostics and security records

An available account email address is temporarily retained to arrange the deletion-confirmation email. Limited support and delivery records may remain to resolve requests or delivery failures; diagnostic and security records may remain to investigate faults or abuse or meet applicable legal obligations. Provider-held records follow the relevant service’s retention and deletion arrangements.

Purchase fingerprints and store records

Minimal purchase fingerprints remain for as long as needed to prevent reuse of purchases belonging to a deleted account, including lifetime purchases. They are pseudonymous, not fully anonymous. Store payment and accounting records are controlled by Google Play or Apple under their own policies.

Downloaded copies may remain on your devices after account deletion. Reconnecting the app does not guarantee their removal. See the Privacy Policy for other privacy rights and the Terms of Use for purchase and account terms.